Privacy Policy

I. General Provisions

1. “G-Particle” FZC operates the saraassist.ai website. We are committed to protecting and respecting the privacy of our users (from now on, referred to as “Your”) and ensure your security when using our services published on the Website and established by the Terms of Use on the Website. This policy aims to inform you of “G-Particle” FZC’s policies regarding the collection, use, disclosure, and other data processing when you use the saraassist.ai website.

2. We use Your data to provide and improve our services. By using our services, You give Your consent to this policy's acquisition, use, or other processing of your data. If you use your personal information for secondary purposes, we will contact You to obtain Your direct consent and provide You with a rejection opportunity.

3. The notions used in this policy.
1. 3.1. Website or Site: saraassist.ai.
2. 3.2. Website owner: “G-Particle” FZC (G31, building #16, DIC, Dubai) that is responsible for your information under this Privacy Policy.
3. 3.3. Website user: anyone who visits the Website and uses it for a specific purpose.
4. 3.4. Personal data: any personally identifiable information that allows or can allow identifying the person directly or indirectly.
5. 3.5. Processing of personal data: any operation or set of functions, irrespective of the form and mode of implementation (including automated, with or without the use of any technical means) thereof, which is related to the collection of either stipulation, input, systematization, organization, storage, use, alteration, restoration, blocking, destruction of personal data or to carrying out other operations that are not restricted by the legislation of the United Arab Emirates.
6. 3.6. Multimedia: any audible and visual content, e.g., Image, audio, sound, videos, records, and more in different formats.
7. 3.7. Device: any connected device such as a phone, tablet, computer, or any other machine that can be used to use the Website, sign up and sign in to a personal account and use the services.
8. 3.8. IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. An IP address can often be used to identify the location.
9. 3.9. Personnel: refers to individuals employed by “G-Particle” FZC or are under contract to perform a service on behalf of one of the parties.
10. 3.10. Services: services provided by the Website owner and described in terms of the website's use or directly offered on the Web page.
11. 3.11. Third-party party: any person, body, institution, or organization that is not the data subject, processor, or authorized person of personal data and whose rights or legitimate interests are affected or may be affected due to the processing of personal data.

4. If you have any questions regarding your data, please contact our Data Protection Officer at info@g-particle.com.

II. Data Provided by the Website User

5. We collect information from you when you sign a contract with the Company, sign up, and use the Website, particularly;

5.1. Name, Surname / Username
5.2. Phone Numbers
5.3. Email Addresses
5.4. Postal Addresses
5.5. Job Titles
5.6. Location

6. You agree that we can also obtain:

6.1. information about the details of visits to our site and Internet messages,
6.2. technical information on how our user uses our Services, in particular, what device and browser is used to enter our site,
6.3. communication with us or our employees, such as calls, letters․
6.4. Your location information, in particular the IP address.
6.5. You will provide us with any additional information through our websites (data collected by “Cookies”). Please read our policy on “Cookies and other technologies” in section X for more details.
6.6. we may also request a photocopy of the identity document, a photo of the customer in which the customer's face should be visible, and a page of the passport (or identification card) containing the picture, in some cases, proof of address.

7. When using our Website, you agree to:

7.1. provide accurate, current, and complete information about you as may be prompted by any sign-up or sign-in forms on the Website;
7.2. maintain and promptly update the Your data and any other information you provide to the Website owner to keep it accurate, current, and complete;
7.3. maintain the security of your username and identification;
7.4. notify the Website owner immediately of any unauthorized use of your account or another breach of security;
7.5. accept all responsibility for any activities that occur under your account, including but not limited to all risks of unauthorized access to the sign-in data and any other information you provide to the Website owner.

III. The Lawful Basis for the Processing of Data

8. The processor of personal data shall be obliged to follow and ensure that the data is processed in observance of the requirements of the law of the United Arab Emirates.

9. Personal data shall be processed for legitimate and specified purposes and may not be used for secondary purposes without the data subject's consent.

10. The processing of your data is lawful if;

10.1. the data have been processed in observance of the requirements of the legislation of UAE, and the data subject has given their/ consent, except for cases directly provided for by the legislation of UAE;
10.2. the data being processed have been obtained from publicly available sources of personal data.

IV. Personal Data Confidentiality and Security Measures for Processing Personal Data

11. Information relating to personal data that has become known to the Website owner is considered confidential and is protected by law.

12. Tor, to protect your data, the Website owner provides sufficient technical and organizational measures of safeguard: in particular;

12.1. To protect your personal information, we take reasonable precautions and follow industry best practices against accidental loss, unauthorized access to information systems, unlawful use, recording, destructing, altering, blocking, copying, disseminating personal data, and other interference. We store all the personal information we receive directly from you in an encrypted and password-protected cloud-based database.
12.2. Our personnel and other persons who have access to the processed personal data have signed a non-disclosure agreement as well as are warned of possible disciplinary, administrative, civil, and criminal liability in the event of a violation of the norms and requirements of the applicable laws relating to personal data processing.

V. The Purpose of Processing Personal Data

13. We use your data for the following purposes:

13.1. To provide and maintain our Services;
13.2. To notify you about changes in our Services;
13.3. To ensure the functionality of Your account,
13.4. To comply with our legal and regulatory obligations;
13.5. To provide customer support;
13.6. To do analysis or gather valuable information so that we can improve our Services;
13.7. To monitor the usage of our Services;
13.8. To detect, prevent and address technical issues;
13.9. To provide and improve the proper functioning of the Website,
13.10. To provide you with news, special offers, and general information about our

14. We use your email data for specified purposes in this Privacy Policy.

15. By submitting your email address on our Website, you agree to receive emails from us.

16. We only send emails to people who have authorized us to contact them directly or through a third party.

17. We do not send unsolicited commercial emails.

18. Email addresses submitted only through the processing page will be used to send you authentication approval, information, and updates about your Website usage.

19. If you have provided the same email to us through another method, we may use it for any purpose stated in this Privacy Policy.

VI. Other Parties’ Services

20. We may use the services of certain companies ("Affiliates") in connection with the provision of the Services. In particular, they ensure the operation of our Website, identity verification, and risk management. In connection with the latter, we may be required to share some of your information with these companies. Moreover, some of us may be based outside of our country of residence to be able to offer our Services to you.

21. The Website is integrated with customer relationship management systems and service providers that ensure Website functionality, which represent themselves as third parties for us.

22. We may display, include, or make available third-party content (including data, information, applications, and other products services) or provide links to third-party apps, websites, or services ("Third-Party Services").

23. You acknowledge and agree that the Website Owner shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or other aspects. The website owner does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

24. Third-Party Services and its links are provided solely for convenience, and you access and use them entirely at your own risk and subject to such third parties terms and conditions.

25. This Privacy Policy applies only to the Services. The Services may contain links to third-party websites or apps not operated or controlled by the Website owner. We are not responsible for the content, accuracy, or opinions expressed in such websites or apps. Such websites or apps are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that our Privacy Policy is no longer in effect when you use a link to go from the Services to a third-party website or app. Your browsing and interaction on any third-party website or app, including those that have a link on our platform or are integrated into our forum, is subject to that website’s or app’s own rules and policies. Such third parties may use their methods to process your data.

26. We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the Website, database storage and management, and e-mail management. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for You and us.

27. We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as analytics partners and application developers. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have opened the Website on a shared site, and the type of device used to open the app.

28. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas) to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

29. In case of a change of the owner of the Website, its reorganization, or another business event, in results of which we will be transferring your data to another person, you will be notified via email, or a notice will be posted on our Website and App, to explain the identity of the new data processor and Your options regarding Your data.

30. Website owner is incorporated in the United Arab Emirates. Information collected via our Website, through direct interactions with you, or from our help services may be transferred from time to time to our offices or personnel out bordered. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information according to this policy.

31. You can cancel your participation in some email lists by clicking on the opt-out link or other unsubscribe options included in the respective email.

VII. Disclosure of Personal Data

32. Your data may be disclosed in the case when it is reasonably necessary:

32.1. To comply with a legal obligation;
32.2. To protect and defend the rights and property of the Website owner;
32.3. To prevent or investigate possible wrongdoing in connection with the Services;
32.4. To protect the personal safety of the users of Services, Website visitors, or the public;
32.5. To protect against legal liability;
32.6. In case of your agreement, for other purposes as well.

VIII. Updating or Correcting Your Personal Data.

33. The rights you have to request updates or corrections to the information Website collects depend on your relationship with the Website owner. Personnel may update or correct your information as detailed in our Company’s internal policies or the contract signed between you or your organization and our Company.

34. Our customers have the right to request the restriction of specific uses and disclosures of personally identifiable information as follows. You can contact us to (1) update or correct your personally identifiable information, (2) change your preferences concerning communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will affect other information that we maintain or information provided to third parties by this Privacy Policy before updating, editing, changing, or deleting. To protect your privacy and security, we may take reasonable steps (such as requesting confirmation via your email) to verify your identity before granting you profile access or making corrections. You are responsible for always maintaining the secrecy of your unique username and account information.

35. You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal data stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

36. If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are an employee.

IX. Storage of Personal Data

37. Any data you provide is stored in either our cloud system server or the CRM system provided by You or your employing company.

38. We keep your information only as long as we need it to provide our Services to you and fulfill the purposes described in this Policy. This is also the case for anyone we share your information with and who carries out services on our behalf. When we no longer need to use your information, and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

X. Usage of Cookies and Other Technologies

39. Cookies are text files containing a small amount of information downloaded into your device when visiting a website. Most websites generally use them to improve your online experience and ensure that content and functions are delivered and used more effectively.

40. Cookies perform various functions. For instance, some cookies are downloaded into Your device temporarily for the period that you browse our Website. The session cookies allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies help websites recognize you as a returning visitor or ensure the online adverts. You receive more relevant to Your specific needs and interests.

41. The primary purpose of using cookies on our Website, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the Website; identity how people navigate through our Website to improve our Services, content and the effectiveness of our communications and for other similar purposes.

42. Using our Services, You agree that the Website Owner may, from time to time, place cookies on Your device to save information (such as user name, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and Services on our Website and to allow Your browser to identify You as a user. These cookies cannot be used to run programs or deliver viruses to Your computer and are uniquely assigned to You. These cookies can only be read by the webserver(s) that placed the cookies on Your device.

43. At any time, You can alter Your browser’s settings to block some or all our cookies.

44. For further information about cookies can be found at: www.allaboutcookies.org.

XI. Governing Law and Your Consent

45. This Privacy Policy is governed by the laws of the United Arab Emirates. By signing a contract, you consent to data processing, except for the cases directly provided for by UAE legislation.

46. By signing a contract, using our Website, or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our Website or use our services. Continued use of the Website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

XII. Making Changes in This Policy

47. Website owner is authorized to make changes to the Privacy Policy. You can get acquainted with the changed content of our website’s policy, which is constantly updated.

48. In the case of making essential changes in the Privacy Policy, we will notify You. In other cases, the changes to the Privacy Policy enter into force on the date specified in the “Updated” date. After the date change, the continuous use of the Services by You will be considered consent and acceptance of its conditions.